The WardrobeWatch blog
Field notes on wardrobing, bracketing, serial returners, and the decision layer of returns.
Five signs a return is wardrobing
One wardrobed return is almost impossible to prove. Five signals together rarely lie. Here is what experienced CX teams look for....
Occasionwear and the wear-and-return cycle
Occasionwear brands live closest to wardrobing. A customer needs one outfit for one night, and a generous returns policy quietly becomes a rental prog...
How CX teams flag wardrobing without hurting good customers
CX teams sit closest to the problem. They see the repeat names, the familiar return reasons, the photos that do not quite match the claim. What they u...